terms & conditions

GENERAL TERMS & CONDITIONS

These General Terms and Conditions exclusively apply to all business relations between a customer (customer or ‘you’ hereafter) and The T-Shirt Issue GmbH (The T-Shirt Issue, TSI, ‘we’, ‘us’ hereafter) relating to products offered by The T-Shirt Issue and purchased by the customer through this website as defined below. We reserve the right to revise these terms and conditions from time to time at our discretion without prior notice.

GOVERNING LAW

These terms and conditions apply in accordance with German law and the German courts will have exclusive jurisdiction over any dispute under this contract.

ACCEPTANCE OF ORDERS

The T-Shirt Issue is only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then TSI will not be able to process your order.

We validate your order and PayPal details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provided in the registration form. Our confirmation of your order brings into existence a legally binding agreement between us. We accept all orders for products and services subject to availability and certain security checks. Currently, we accept payment by PayPal only. Payment will be debited from your account before the dispatch of your purchase. All PayPal account holders are subject to validation checks and authorization by PayPal and The T-Shirt Issue. We will not be held liable for any delays to your order this may cause. If payment is not authorized or if you fail our security checks, we will not be held liable for any delay or non-delivery.

AVAILABILITY OF PRODUCTS

The T-Shirt Issue does not guarantee that all items included in the web shop are in stock at the time of your order. If online store products become temporarily unavailable, TSI shall promptly contact you by e-mail and hold your order until the product is back in stock, after which we will proceed to mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable, we will seek to offer you a suitable alternative or give you a full refund.

PREORDER

Pre-orders are only available for explicitly indicated garments. Due to the limited character of certain editions, we installed the pre-order as security for ordering a special item before it runs out of stock. The ordering process is the same as for any other garments, with the exception of the delivery date. From the day that your pre-ordered item(s) becomes available, the general return and exchanges and delivery policies apply. You will be notified by e-mail as soon as your order is ready for shipment.

SECURITY

The T-Shirt Issue uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. For security reasons, we do not store any payment information in our database.

COLORS

TSI cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

PRODUCTS AND PRICING

The price of a product as shown on the TSI website is expressed in Euros all inclusive of tax (19,6% VAT). TSI reserves the right to amend any prices without any prior notice and at any time before a contract between a customer and The T-Shirt Issue is concluded as well as the right to add or withdraw any product at any time.

SECURITY

The T-Shirt Issue uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. For security reasons, we do not store any payment information in our database.

COLORS

TSI cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

PRODUCTS AND PRICING

The price of a product as shown on the TSI website is expressed in Euros all inclusive of tax (19,6% VAT). TSI reserves the right to amend any prices without any prior notice and at any time before a contract between a customer and The T-Shirt Issue is concluded as well as the right to add or withdraw any product at any time.

METHODS OF PAYMENT

TSI will only accept advance payments made with PayPal. Products shall be dispatched after the full payment has been received by TSI.

CANCELLATION/RETURNS

We reserve the right to cancel any order the customer makes for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

The customer has a right to cancel the sales contact without including the reason for cancellation. Such cancellation must be made in either writing or by return of the product(s) within 15 days of receipt of delivery by the customer, who furthermore bears the risk of the returned product(s).

In accordance with § 312 paragraph 4 No. 1 of the German Civil Code, the return policy does not apply to distance contracts involving the delivery of goods that have been produced following explicit customer specifications or that have clearly been tailored to personal needs.

DELIVERY

Delivery is made to the address stipulated by the customer. The T-Shirt Issue will take the necessary steps to meet the delivery date set out on the order but may occasionally be affected by factors beyond our control and so cannot be guaranteed. The customer will be contacted as soon as an unexpected delay is noticed.

DEFECTIVE GOODS

In the event that the delivered product does not conform with our quality guarantee, the customer is entitled to return the product which shall be at The T-Shirt Issue’s cost. After validation of the defect, TSI will proceed to provide either a full or partial refund or a replacement of the said product.

FORCE MAJEURE

The T-Shirt Issue will not be liable or responsible for any failure to perform any of our obligations under these terms that is caused by events outside our reasonable control. In case of these Force Majeure events, The T-Shirt Issue’s obligations will be suspended. The contract between the customer and The T-Shirt Issue can, in such cases, be partially or fully terminated by yourself or by The T-Shirt Issue. A Force Majeure occurs in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, The T-Shirt Issue will attempt to resolve all issues in a timely manner.

PERSONAL INFORMATION

TSI is committed not revealing with thirds information that you communicate to us. This information will be strictly used by our internal services only for the treatment of your order and to reinforce and personalize the communication between you and The T-Shirt Issue. In order to protect you and ourselves from fraudulent transactions, TSI may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the „bill to“ address that you provide matches your PayPal address. TSI also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that we choose not to ship an item, you will be notified by e-mail and any amount charged will be refunded.

The T/Shirt Issue